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Getting Started
Learn how to set up your account, create your first event, and start selling tickets.
Learn More →Event Management
Manage your events, update details, handle tickets, and track attendance.
Learn More →Payments & Pricing
Understand payment processing, fees, payouts, and pricing strategies.
Learn More →Account Settings
Update your profile, manage team members, and configure account preferences.
Learn More →Frequently Asked Questions
Quick answers to common questions
How do I create my first event?
To create your first event, log into your account, click "Create Event" in the dashboard, and follow the step-by-step wizard. You'll need to provide event details, set ticket types, configure pricing, and upload event images.
When do I get paid for ticket sales?
Payments are processed within 2-3 business days after your event ends. For events more than 30 days away, you can request partial payouts. All payments are transferred to your connected bank account.
Can attendees transfer tickets to someone else?
Yes, attendees can transfer tickets through their account up to 24 hours before the event. As an organizer, you can disable this feature or set specific transfer policies in your event settings.
What happens if my event is cancelled?
If you need to cancel an event, you can issue full refunds to all attendees through your dashboard. We recommend communicating with your attendees as soon as possible and providing alternative options when available.
How do I check attendees in at my event?
You can use our mobile app to scan QR codes on tickets, manually check-in attendees by name or ticket number, or use our kiosk mode for self-check-in. All check-in data syncs in real-time to your dashboard.
Still Need Help?
Contact our support team directly
Get in Touch
Our support team is available to help you with any questions or issues you may have. We're here to ensure your event is a success.
Email Support
support@tixbud.com
Response time: Within 24 hours
Live Chat
Available Monday-Friday, 9AM-6PM EST
Look for the chat icon in the bottom right
Phone Support
+1 (800) 555-1234
Available for Business plan users
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