1. Ticket Purchase
When you purchase tickets through Tixbud, you agree to the following terms:
- Payment: All payments are processed securely through Stripe. We accept major credit cards and debit cards.
- Pricing: Ticket prices are set by event organizers and may include applicable taxes and fees.
- Confirmation: You will receive a confirmation email with your ticket details immediately after purchase.
- Ticket Delivery: Tickets are delivered digitally via email and are also available in your Tixbud account.
2. Refund & Cancellation Policy
2.1 Event Cancellation
If an event is cancelled by the organizer, you will receive a full refund to your original payment method within 5-10 business days.
2.2 Event Rescheduling
If an event is rescheduled, your tickets will be valid for the new date. If you cannot attend the rescheduled date, you may request a refund within 14 days of the reschedule announcement.
2.3 Customer-Initiated Cancellations
Cancellation requests must be submitted at least 48 hours before the event start time. Refund eligibility depends on the event organizer's policy:
- Free events: No refund necessary
- Paid events: Refund amount is at the organizer's discretion
3. Ticket Transfer
Tickets purchased through Tixbud are transferable unless specified otherwise by the event organizer. To transfer a ticket:
- Log in to your Tixbud account
- Go to "My Tickets" section
- Select the ticket you wish to transfer
- Enter the recipient's email address
- The recipient will receive an email with instructions to claim the ticket
4. Event Entry & Verification
- Digital Tickets: Present your digital ticket (printed or on mobile device) at the event entrance.
- QR Code: Each ticket contains a unique QR code that will be scanned for entry.
- ID Verification: For age-restricted events, valid ID may be required along with your ticket.
- Duplicate Tickets: The first scan of a ticket will grant entry; subsequent scans will be denied.
5. Organizer Responsibilities
Event organizers using Tixbud agree to:
- Provide accurate event information including date, time, location, and age restrictions
- Honor all tickets purchased through Tixbud
- Process refunds in accordance with their stated policy
- Communicate any event changes or cancellations promptly
6. Prohibited Activities
The following activities are strictly prohibited:
- Reselling tickets at prices higher than face value (scalping)
- Purchasing tickets with fraudulent payment methods
- Creating duplicate or counterfeit tickets
- Using automated bots to purchase tickets
Last Updated: March 8, 2026